Welcome to the Toffs Store FAQ. As fellow enthusiasts of sporting heritage, we’ve compiled answers to the questions we’re most commonly asked by our global family of collectors and fans. Whether you’re seeking your first retro piece or adding to a cherished collection, we’re here to help.

About Our Products & Heritage

What kind of products does Toffs Store specialise in?
We are dedicated to authentic, high-quality retro and vintage sportswear. Our collection spans classic football shirts, rugby recreations (including rare finds for teams like the British & Irish Lions), Harrington jackets, polo shirts, casualwear, and items for kids. Each piece is a carefully researched tribute to sporting history.
Do you sell current season kits or only retro designs?
Our passion lies in sporting heritage. We focus exclusively on retro recreations, classic designs, and vintage-style apparel that celebrate iconic moments and teams from the past. We do not sell modern, current-season team kits.
How accurate are your retro shirt recreations?
Meticulous accuracy is at the heart of what we do. Our team are true enthusiasts who research historical designs, fabrics, and badges to ensure each garment – be it a 1960s Linfield shirt or a 1970s rugby jersey – is a faithful tribute to the original.

Ordering, Accounts & Payment

What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, JCB) as well as PayPal. All transactions are secure and encrypted.
Do I need to create an account to place an order?
While you can check out as a guest, creating an account allows you to track your order history, save your details for faster future purchases, and manage any returns easily. It’s the best way to experience our full service.

Worldwide Delivery & Shipping

Where do you ship from and where do you deliver?
All orders are lovingly prepared and dispatched from our home in Manchester, UK – a city rich in sporting legend. We ship to fans across the globe. However, delivery to some parts of Asia and a few remote regions may not be available. You can check delivery to your country during checkout.
What are my shipping options and costs?
We offer two reliable services:
  • Standard Tracked Shipping (£12.95): Handled by DHL or FedEx. Your order will arrive in 10-15 days after dispatch, fully tracked from our warehouse to your door. Our recommended option for time-conscious fans.
  • Free Standard Shipping: Available on orders over £50. Handled by EMS, with delivery in 15-25 days after dispatch. A perfect, economical choice for collectors building their heritage wardrobe without rush.
How long does order processing take before my item is shipped?
Every garment is checked and packaged with care by our team of enthusiasts. Please allow 1-2 working days for order processing before your item is dispatched. You will receive a tracking email as soon as it’s on its way to you.
Can I track my order?
Absolutely. Once your order leaves Manchester, you will receive a shipping confirmation email containing your tracking number. You can use this to follow your piece of sporting history on its journey to you.

Returns & Exchanges

What is your returns policy?
We want you to be completely satisfied with your piece of history. If you need to return an item, please contact us within 15 days of receiving your order. Items must be unworn, unwashed, and in their original packaging with all tags attached. Please see our full Returns Policy for more details.
How do I start a return or exchange?
Please contact our fan-driven customer service team at [email protected] with your order number and reason for return. We’ll guide you through the simple process and provide a returns authorisation.

Still have a question? We’re fans serving fans. For any further queries, don’t hesitate to reach out to our dedicated team at [email protected].

Toffs Store
49 Corporation St
Manchester, GB M4C 7TN

Wear Your History, Wherever You Are.
– The Toffs Store Team, Manchester