At Toffs Store, we take as much care in ensuring your satisfaction as we do in recreating our vintage apparel. We understand that sometimes a garment may not be the perfect fit or match your expectations. Our returns and exchanges policy is designed to be as straightforward and respectful as your journey through our collection should be.

Please read the following policy carefully. By placing an order, you agree to its terms.

Our Returns & Exchanges Promise

  • Return Window: You have 15 days from the date you receive your item to initiate a return or exchange.
  • Condition: Items must be unworn, unwashed, and in their original condition with all tags and packaging intact.
  • Proof of Purchase: Your order number or receipt is required.

Step-by-Step Return & Exchange Process

  1. Initiate Your Request: Within 15 days of delivery, contact our customer service team at [email protected]. Use the provided template below to ensure we have all necessary information.
  2. Receive Instructions: We will respond within 2 business days with a Returns Authorisation (RA) number and detailed instructions on where to send your parcel. Returns sent without an RA number cannot be processed.
  3. Pack Securely: Please repackage the item securely in its original packaging if possible, including all tags. Enclose a copy of your order confirmation or a note with your RA number and name.
  4. Ship Your Return: Send the package to the address we provide. We recommend using a tracked and insured service, as you are responsible for the item until it reaches us. Original shipping costs are non-refundable.
  5. Inspection & Processing: Once received, our team will inspect the item (typically within 3-5 business days). We will notify you via email once the inspection is complete.

Refunds & Reimbursements

  • Timing: Upon approval of your return, refunds will be processed to your original payment method within 7-10 business days.
  • Method: Refunds will be issued via the original payment method (Visa, MasterCard, JCB, or PayPal). Please note it may take additional time for the refund to appear in your account, depending on your bank or payment provider.
  • Exchange: For exchanges, once we receive and approve the returned item, we will dispatch the new item to you. You will be notified with a new tracking number. Any price difference will be charged or refunded accordingly.

Important Notes & Non-Returnable Items

To protect the integrity of our products and our community of collectors, please note the following exceptions, informed by the nature of our specialised collection:

  • Personalised or Customised Items: Any jersey or apparel that has been customised with a name, number, or other personalisation cannot be returned or exchanged unless faulty.
  • Final Sale Items: Any item marked as “Final Sale” or “Clearance” at the time of purchase is non-returnable.
  • Hygiene & Safety: For the safety of all our customers, items classified as Kids wear or intimate apparel (if applicable) that have had hygiene tags removed are non-returnable.
  • Faulty or Incorrect Items: If you receive a faulty item or an item different from what you ordered, please contact us immediately. We will cover all return shipping costs and expedite a replacement or full refund.

Return Request Email Template

To expedite your request, please copy, paste, and complete the following template when emailing us at [email protected].

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Toffs Store Team, I would like to request a [return for a refund / exchange] for an item from my order. Order Number: #[Insert Your Order Number] Name: [Your Full Name] Email Address: [The email used on the order] Item to Return: [Product Name, Size, etc.] Reason for Return: [e.g., Incorrect Size, Change of Mind, etc.] Please provide your Returns Authorisation number and the return shipping address. Thank you, [Your Name] [Your Address – for verification]

Need Further Assistance?

Our customer service team, fellow fans of sporting heritage, are here to help with any questions about returns, exchanges, or your order.

Email: [email protected]
Postal Address for Correspondence (Not for unscheduled returns):
Toffs Store, Customer Service
49 Corporation St,
Manchester, GB M4C 7TN

Please allow 1-2 business days for a response.